Refund policy
At Eden’s Wings Design Studio, every journal and notebook is made especially for you through our trusted print-on-demand production partner. Because each item is created to order, we appreciate your understanding regarding our return and refund policies.
Returns
Due to the custom-made nature of our products, we do not accept returns or exchanges for:
- Buyer’s remorse
- Ordering the wrong size, style, or product
- Accidental purchases
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect, we’re here to help.
Please contact us within 15 days of delivery at:
Include:
- Your order number
- A description of the issue
- Clear photos showing the damage or error
Once reviewed, we will gladly arrange a replacement or refund if the issue qualifies.
Refunds
Approved refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
Order Cancellations
Because orders are processed quickly after purchase, cancellations or modifications may not always be possible once production has started.
If you need assistance with an order, please contact us as soon as possible at:
Questions
If you have any questions about your order or our policies, feel free to contact us anytime at:
Thank you for supporting Eden’s Wings Design Studio. Your support means the world to us, and we are grateful for every order placed with our small business.